Phone Sales Art

Enhance Your Phone Sales Skills

Sales & Persuasion 4.5(77)4h 34m19 lectures2 sections

What you'll learn

Understand the basics of phone sales
Develop effective communication skills
Prepare a Sales Script
Learn the stages of the phone sales process
Handle objections and close deals
Manage time and follow up with customers
Deal with difficult customers
Use modern sales techniques
Measure performance and improve continuously

About this course

This course teaches the art of selling by phone, and how to persuade the customer, handle objections and close deals in a professional way. It starts with the introduction and a primer on phone sales, then effective communication skills, preparing a Sales Script and the stages of the sales process. Next you learn how to handle objections and close deals, manage time and follow up, and deal with difficult customers and complex situations. Then you learn modern phone sales techniques, performance measurement and continuous improvement. Finally, you go through the final evaluation and intensive practical training, with ready Excel templates, a workbook and phone sales templates to download. It suits sales staff, customer service staff, business owners and anyone who talks to customers by phone, and no previous sales experience is needed. By the end, you will be able to prepare a call script, communicate with the customer with confidence, answer objections, follow up with customers, and measure and keep improving your performance.

Expected outcomes

Increase your success rate in achieving sales over the phone.
Boost your confidence in persuasion and phone communication.
Professionally handle different types of clients.
Achieve your sales goals more easily and quickly.
Master telephone sales skills that increase your income.

Learner reviews

These reviews are from learners who bought the content and completed at least 50% of it — there are no reviews from anyone who hasn't gone through the material.

4.5

★★★★★

77 reviews

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★★★★★eman t.·منذ 4 شهرشاهد 100٪

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Course content

Phone Sales Techniques

17 lectures

Course IntroductionIntroduces the phone sales course: its importance, goals and outcomes, from communication skills, objection handling and closing deals to CRM and digital marketing, and who will benefit from it.4:09
Introduction to Phone Sales (Part One)Compares face-to-face selling with phone selling, covering its challenges such as relying on tone of voice and words without body language, and the personal skills needed to succeed.21:21
Introduction to Phone Sales (Part Two)Analyzes two sample sales calls, one strong and one weak, and explains how to evaluate a seller's performance in the opening, questions, objections and closing, comparing calls to improve.8:43
Effective Phone Communication SkillsExplains effective phone communication: using voice, tone, rhythm and wording to build quick trust with the customer, avoiding technical jargon, listening well and asking the right questions.30:13
Professional Sales Script PreparationExplains writing a professional sales script: an engaging opening that touches the customer's problem, a convincing presentation of benefits, adapting the script to the customer's personality and needs, and asking for the close.25:49
Stages of the Sales Process via PhoneLays out the stages of a phone sale: finding prospects and preparing, the opening, presenting the offer, handling objections as opportunities, and finally closing techniques.23:23
Handling Objections and Closing Deals EffectivelyExplains why customers object and how to answer objections such as price or needing time to think, without arguing, turning them into sales opportunities, then closing techniques that move the customer to decide.19:55
Time Management and Effective Follow-Up (Part One)Covers time management in phone sales: the Pareto rule, ranking prospects by interest, and organizing the day and follow-ups so the seller focuses effort on the customers closest to buying.16:05
Time Management and Effective Follow-Up (Part Two)Explains effective customer follow-up: most deals need several follow-ups, so you need a plan and tools, an agreed channel and time, and new value added with each follow-up.17:55
Dealing with Difficult Clients and Complex Situations (Part One)Covers difficult customer types such as the angry, skeptical, hesitant, silent and argumentative, and how to handle each calmly, for example offering proof to the skeptic and listening to the angry.14:39
Dealing with Difficult Clients and Complex Situations (Part Two)Explains why customers hesitate and how to turn them into repeat customers with time, options and limited offers, plus when and how to end a call politely, without arguing, if the customer is not interested.16:57
Modern Sales Techniques via Phone (Part One)Explains the role of technology in phone sales, focusing on CRM systems such as HubSpot, Salesforce and Zoho and their benefits: logging calls, tracking customers, tailored recommendations and task automation.14:49
Modern Sales Techniques via Phone (Part Two)Covers call recording and analysis systems and automated tools such as auto-replies, and combining phone sales with email, messaging and social media to filter and follow up prospects.14:23
Performance Measurement and Continuous ImprovementExplains measuring sales call performance with indicators like call length, closing rate and successful follow-ups, analyzing weak points, and self-training for continuous improvement.18:01
Final Evaluation and Intensive Practical Training (Part One)Reviews the course and applies it in a full sales call simulation, writing the script and evaluating performance, then building a personal plan with goals such as call volume, closing rate and better follow-up.9:30
Final Evaluation and Intensive Practical Training (Part Two)A simulated sales call for a real estate company covering the engaging opening, presenting the offer, handling objections, closing without pressure and follow-up, with a table for evaluating performance.11:34
Ready-to-Use Excel TemplatesProvides ready-made Excel templates for tracking daily calls, following up with customers and calculating performance indicators, plus a template for building a four-part sales script, for those without a CRM.6:57