Phone Sales Art

Enhance Your Phone Sales Skills

4.5(76)4h 34m19 lectures2 sections

What you'll learn

  • Learn effective communication techniques
  • Master persuasion and vocal influence
  • Turn objections into sales opportunities
  • Increase closing rates on calls
  • Improve performance in phone calls
  • Apply sales strategies over the phone

About this course

This course aims to train you in professional and effective telephone sales techniques. You will learn step by step how to communicate and persuade over the phone, how to handle objections and turn them into opportunities, in addition to closing skills that significantly increase your sales.

Expected outcomes

  • Increase your success rate in achieving sales over the phone.
  • Boost your confidence in persuasion and phone communication.
  • Professionally handle different types of clients.
  • Achieve your sales goals more easily and quickly.
  • Master telephone sales skills that increase your income.

Learner reviews

These reviews are from learners who bought the content and completed at least 50% of it — there are no reviews from anyone who hasn't gone through the material.
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    Course content

    1

    Phone Sales Techniques

    17 lectures
    1. Course Introduction4:09
    2. Introduction to Phone Sales (Part One)21:21
    3. Introduction to Phone Sales (Part Two)8:43
    4. Effective Phone Communication Skills30:13
    5. Professional Sales Script Preparation25:49
    6. Stages of the Sales Process via Phone23:23
    7. Handling Objections and Closing Deals Effectively19:55
    8. Time Management and Effective Follow-Up (Part One)16:05
    9. Time Management and Effective Follow-Up (Part Two)17:55
    10. Dealing with Difficult Clients and Complex Situations (Part One)14:39
    11. Dealing with Difficult Clients and Complex Situations (Part Two)16:57
    12. Modern Sales Techniques via Phone (Part One)14:49
    13. Modern Sales Techniques via Phone (Part Two)14:23
    14. Performance Measurement and Continuous Improvement18:01
    15. Final Evaluation and Intensive Practical Training (Part One)9:30
    16. Final Evaluation and Intensive Practical Training (Part Two)11:34
    17. Ready-to-Use Excel Templates6:57
    2

    Add-ons

    2 attachments
    1. Download the Workbook
    2. Download Phone Sales Templates

    Instructor

    Dr. Mohamed Al-Tihami

    Dr. Mohamed Al-Tihami

    An instructor and consultant in management and marketing, providing sales consulting for various Arab companies.
    3,573 students13 courses