Negotiation Skills
Achieving Profitable Deals in Work and Life
What you'll learn
- Understand the basics of negotiation
- Get to know the mindset of a successful negotiator
- Understand the stages of the negotiation process
- Prepare for a negotiation and get the agreement ready
- Set up the negotiation setting and leave the right impression
- Deal with the challenges at the start of a negotiation
- Practice bargaining and get past obstacles
- Close the agreement
- Understand internal negotiation
About this course
This course teaches Negotiation Skills for getting profitable deals at work and in daily life. It starts with Understanding Negotiation, then devotes several lessons to the mindset of a successful negotiator, from beliefs and renewal to the idea of win and lose, and skills. Next you learn the negotiation process itself and how to prepare for a negotiation, get the agreement and the negotiation setting ready, and leave the right impression. Then you move on to opening the negotiation and the challenges of beginnings, Bargaining, getting past obstacles and Closing the agreement. The course ends with internal negotiation and a summary of everything before it. It suits employees, managers, business owners and salespeople, and anyone who wants to negotiate with confidence in daily life. You do not need previous experience, because the course explains the basics from the start. It connects ideas to practice in work and life situations, so you leave with an organized method to follow in every negotiation. After finishing, you will be able to prepare for any negotiation, manage bargaining, deal with obstacles and close an agreement that serves your interest and the interest of the other side.
Expected outcomes
- Negotiate confidently and effectively in various situations.
- Enhance communication and persuasion skills.
- Overcome obstacles you may face during negotiations.
- Build positive relationships with other parties.
- Complete agreements in a professional and satisfactory manner.
Learner reviews
- ★★★★★Zaid N.·منذ 3 شهرشاهد 100٪
- ★★★★★محمد ع.·منذ 4 شهرشاهد 100٪
لقد استفدت كثيرا من الدورة
- ★★★★★محمد س.·منذ 4 شهرشاهد 100٪
معلومات دقيقة وممتازة والكثير منها اسمعه لأول مرة
- ★★★★★محمود ا.·منذ 4 شهرشاهد 53٪
تم عرض كل التقييمات (4)
Course content
1Negotiation Skills
17 lectures
- Understanding NegotiationDefines negotiation as a discussion between parties to reach agreement on terms, distinguishes it from selling and haggling, and explains why we need it and its success criteria: an effective agreement, reasonable resources and a long-term relationship.4:38
- Successful Negotiator Mindset 1Uses a hit-or-miss game to test common beliefs about negotiation, such as it being win or lose, an innate talent, or that attacking and holding firm guarantees success, showing it is a developable skill and win-win is best.6:37
- Successful Negotiator Mindset 2Shows why old negotiation strategies need updating, moving from splitting things down the middle and holding positions to integrative negotiation based on interests, objective criteria, long-term relationships and partnership.8:09
- Successful Negotiator Mindset 3Explains the win-win mindset through the prisoner's dilemma and a team game with two color choices, showing that choosing an individual gain at the other side's expense hurts both parties in the long run.9:59
- Successful Negotiator Mindset 4Presents the skills and traits that support a successful negotiator, such as communication, self-confidence, problem solving and creativity, plus empathy, fairness, patience, responsibility, flexibility and commitment, and invites self-assessment.5:28
- Negotiation ProcessPresents the four steps of the negotiation process: preparation, exchanging information, bargaining when needed, and closing the deal in writing, noting that failure usually comes from improvisation and weak preparation.9:18
- PreparationExplains personal and psychological preparation before negotiating: recognizing and overcoming fears, managing emotions and sensitive points, knowing the company, products and industry, and setting priorities and firm principles.7:15
- Prepare the DealExplains preparing the deal itself: setting a goal that serves both sides, the best and worst alternatives to a negotiated deal (BATNA and WATNA), finding the zone of agreement, with examples of selling a car and sharing housing costs.15:46
- Preparing ContextExplains preparing the negotiation setting: gathering information on the other side, their interests, values and company, and choosing a suitable place, seating, air conditioning and timing, including the advantage of home ground.5:52
- Right ImpressionExplains how to make a good first impression in a meeting: the right handshake, appearance, self-introduction and drinks, and breaking the ice with light small talk while avoiding sensitive topics.9:05
- Getting to StartExplains opening the meeting: agreeing on the agenda, sorting points by importance to each side in four boxes, postponing the sensitive price point, and conceding easy points to earn the other side's flexibility.6:07
- Early-Stage ChallengesHandles early-meeting difficulties such as a counterpart who dictates decisions, is tense, angry or insulting, with tips like not taking it personally, taking a break, showing understanding, rephrasing, and calmly flagging unwanted behavior.10:41
- BargainingExplains bargaining strategies and when to use them healthily, such as appealing to a shared goal, presenting the offer with pros and cons, the it's too bad tactic, wearing the other side down, avoiding mixing in sensitive points and separating personal ties from the deal.11:10
- Overcoming ObstaclesExplains overcoming obstacles late in a negotiation through steadiness and calm, avoiding prejudgments, thinking of long-term gain, caring about the other side's problem, listening to their view and offering alternatives that make the proposed solution best.8:02
- ClosingExplains the closing stage: signs that agreement is near, summarizing, and making the deal last through flexibility, review clauses and covering both sides' problems, and the need to put it in writing.6:55
- Internal NegotiationExplains internal negotiation with colleagues and managers during conflict, presenting five conflict-handling strategies based on assertiveness and cooperation, including avoiding, collaborating, competing and compromising, and when each fits.7:41
- ConclusionSummarizes the program: the successful negotiator's mindset, beliefs and skills, negotiation as a developable skill, then the process from preparation and information exchange to bargaining and closing, and internal negotiation with colleagues.1:28
Instructor
Ibada Ahmed
This course is part of the following diplomas
