ISO 9001 Quality Management System
Gain Confidence for Effective Decision Making
What you'll learn
- Understand the terms and definitions related to quality
- Learn the principles of quality management
- Understand the requirements of the international ISO standard
- Analyze the organization context
- Understand the role of leadership in quality
- Plan the quality system
- Provide support and manage operation
- Evaluate performance
- Apply continual improvement
About this course
This course explains the ISO quality management system clause by clause, meaning the international standard organizations rely on to control the quality of their products and services. It starts with an introductory lecture, then the quality terms and definitions in two parts, followed by the quality management principles and an introduction to the requirements of the standard. Next you go through the clauses one after another: the fourth clause, organization context, then the fifth clause, leadership, the sixth clause, planning, the seventh clause, support, the eighth clause, operation, the ninth clause, performance evaluation, and finally the tenth clause, improvement. You can download the workbook and the ISO files to practice with. This course suits quality officers, engineers, managers and any employee who wants to understand the ISO requirements and apply them inside the organization. You need no previous quality experience, because the course starts with the basic definitions. By the end, you will understand the requirements of the standard and its clauses, be able to link them to your organization's processes, and understand how to plan for quality, evaluate performance and keep improving.
Expected outcomes
- Apply the ISO 9001 standard to improve process quality.
- Prepare and implement a comprehensive quality plan for organizations.
- Achieve institutional excellence through continuous performance improvement.
- Conduct effective internal assessments to enhance quality standards.
Learner reviews
- ★★★★★محمد ع.·منذ 4 شهرشاهد 100٪
لقد استفدت من الدورة
- ★★★★☆Ahmad K.·منذ 2 شهرشاهد 100٪
كان رح يكون افضل لو فيه تطبيقات وأمثله فعليه من أرض الواقع
تم عرض كل التقييمات (2)
Course content
1ISO 9001 Quality Management System
15 lectures
- Introductory LectureIntroduction to the ISO 9001:2015 quality management system program, covering the standard's history, quality dimensions and principles, key changes in the new version, and benefits for organizations.23:55
- Terms and Definitions Related to Quality (Part One)Defines key ISO 9001 quality terms such as quality, requirements, quality assurance, quality management system, quality policy and the PDCA cycle, plus the definitions of product and service.24:50
- Terms and Definitions Related to Quality (Part Two)Continues defining quality terms, including supplier, risk, customer, corrective action and root cause analysis, and covers the evolution of quality toward focusing on people and the qualities of an auditor.19:25
- Principles of Quality ManagementExplains the seven quality management principles in ISO 9001, including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decisions and relationship management, with the benefits of each.13:34
- Introduction to the Requirements of the International Standard ISO 9001Introduces the overall structure of ISO 9001 requirements from clause four to ten, the meaning of shall, should, may and can, the PDCA cycle, and the High Level Structure (HLS).15:58
- Clause Four: Organization Context (Part One)Explains clause four, context of the organization: understanding internal and external issues through SWOT analysis, identifying interested parties and their needs, and defining the system scope with justified exclusions.16:25
- Clause Four: Organization Context (Part Two)Completes clause four by explaining the quality management system and its processes: core and support processes, inputs and outputs of each process, performance indicators, resources and change management.10:40
- Clause Five: LeadershipExplains clause five, leadership: top management's responsibilities and commitment to the system, customer focus, creating and communicating the quality policy, and defining roles, responsibilities and authorities.8:59
- Clause Six: PlanningExplains clause six, planning: actions to address risks and opportunities with a risk matrix, quality objectives linked to strategic goals, and planning for changes.20:54
- Clause Seven: Support (Part One)Explains the first part of clause seven, support: resources, infrastructure and work environment, monitoring and measuring resources and calibration, organizational knowledge, and competence and training.14:55
- Clause Seven: Support (Part Two)Completes clause seven by explaining awareness, communication and the communication plan, documented information and its coding methods, and document control covering distribution, updates, storage and protection.13:06
- Clause Eight: Operation (Part One)Explains the first part of clause eight, operation: planning and control of operations, product and service requirements and customer communication, and design and development processes, reviews and changes.15:41
- Item Eight Operation (Part Two)Completes clause eight: controlling externally provided processes and suppliers, production and service delivery, handling customer property and protecting the product, release of products, and managing nonconforming outputs.14:43
- Item Nine Performance evaluationExplains clause nine, performance evaluation: monitoring, measurement, analysis and performance indicators, customer satisfaction, the internal audit and its program, and management review with its inputs and outputs.14:54
- Item Ten ImprovementExplains clause ten, improvement: handling nonconformity and corrective actions, analyzing causes and verifying effectiveness, and continual improvement made cumulatively over short periods, with its sources of opportunity.7:04
2Add-ons
2 attachments
- Download the Work Book
- Download ISO Files
Instructor
Eng. Hussam Mustafa
This course is part of the diploma
