This course explains the ISO quality management system clause by clause, meaning the international standard organizations rely on to control the quality of their products and services. It starts with an introductory lecture, then the quality terms and definitions in two parts, followed by the quality management principles and an introduction to the requirements of the standard. Next you go through the clauses one after another: the fourth clause, organization context, then the fifth clause, leadership, the sixth clause, planning, the seventh clause, support, the eighth clause, operation, the ninth clause, performance evaluation, and finally the tenth clause, improvement.
- Apply the ISO 9001 standard to improve process quality.
- Prepare and implement a comprehensive quality plan for organizations.
- Achieve institutional excellence through continuous performance improvement.
This course explains the occupational health and safety management system according to the ISO standard for occupational health and safety, meaning the requirements for a safe work environment in organizations. You start with an introduction to the system and the terms and definitions related to safety, then learn about updates to the standards and risk-based thinking.
- Implement the Occupational Health and Safety Management System in practice.
- Develop a safe and healthy work environment that reduces occupational risks.
- Enhance the culture of occupational safety and health within the organization.
This course shows you how to manage customer complaints and achieve customer satisfaction following the ISO standard on complaints handling, and how to build a clear system for receiving a complaint, resolving it and improving the work afterwards. It begins with an introduction to the course, the components of the standard and the importance of complaint management, then the scope, references, terms, definitions, principles and guidance. Next you move to the complaints-handling framework: the context of the organization, leadership and commitment, responsibilities and authority, then planning, design and development, the complaints-handling process, and record keeping and improvement.
- Practical application of ISO 10002.
- Improving customer experience and increasing loyalty.
- Analyzing complaints professionally and providing innovative solutions.
This course teaches the basics of auditing and review inside companies, meaning how an auditor examines activities and processes and compares them with the requirements of the standard to find cases of nonconformity and suggest corrective actions. The course starts with an introduction to the audit program, then the objectives and principles of auditing, the types of audits and their different stages, positive auditing, the qualities of the auditor and audit responsibilities. After that you learn the audit workflow and question checklists, discussing audit questions, the levels of nonconformity and corrective actions, and questions for reviewing the requirements of the standard.
- Comprehensive understanding of auditing and reviewing tools and techniques.
- Improving operational efficiency within organizations.
- Reducing errors and enhancing process accuracy.
