Creating a Professional Chatbot with ManyChat

Learn to Create a Professional Chatbot for Social Media

AI Assistants & Tools 4.5(47)2h 7m14 lectures2 sections

What you'll learn

Sign up on ManyChat and get to know the interface
Understand the basics of building a chatbot
Use KeyWords
Create Sequences
Set up automatic replies to Comments
Build Flows and use Tags
Send BroadCast messages
Use business Growth Tools

About this course

This course teaches you how to create a professional chatbot with ManyChat for social media platforms, so it replies to your customers automatically. You start with the course introduction, then signing up on the platform and getting to know the interface and the basics. After that you learn KeyWords, Sequences, automatic replies to Comments, Flows, Tags, BroadCast messages, and then Growth Tools for growing your business. It ends with a hands-on project in two parts, with a downloadable workbook. The course suits store owners, page owners, social media marketers and anyone who wants to serve their customers and organize replies to their messages without manual work. You do not need programming experience, because the building is done through the interface and ready-made tools, and every step is explained in practice. By the end, you will be able to build a complete chatbot, set up automatic replies to messages and comments, send broadcast messages, organize customers with tags, and use growth tools to improve the customer experience.

Expected outcomes

Design and launch a professional chatbot that serves your business goals.
Increase customer engagement and improve their experience.
Organize marketing campaigns using bulk sending tools.
Achieve noticeable business growth with ManyChat tools.

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Course content

Creating a Professional Chatbot with ManyChat

13 lectures

Course IntroductionIntroduces ManyChat as a chatbot-building tool that works by drag and drop with no coding, supports Instagram, Facebook, WhatsApp and SMS, and is used for marketing and answering customers.3:29
SignUp in Mini ChatExplains signing up for ManyChat and starting with the free plan, connecting the account to Facebook, Instagram or Telegram, including creating a Telegram bot and entering its token.9:27
Getting to Know the InterfaceA tour of the ManyChat main interface: ready-made templates, connected channels, and the Contacts section with data such as gender, language and subscription status.7:48
The BasicsExplains the start of ManyChat's Automation section and setting the customer welcome message: addressing them by name, adding buttons, and preparing a fixed auto-reply when no one is available.14:04
KeywordsExplains the keyword concept in ManyChat: when a user types a certain word, the bot replies with offers, images and follow-up messages, with a tip to cover as many word variations as possible.10:27
SequencesExplains Sequences in ManyChat for following up with a customer after an interaction, including how to set the timing of each message and its content, such as images and buttons, so the customer does not get bored.12:58
Automatic Replies to CommentsExplains the Flow concept in ManyChat as a chain of messages leading to a target message, how to build one from scratch with images, delays and buttons, and when to use it.9:47
FlowsExplains how the bot automatically replies to comments on a page post and also sends the commenter a private message, including choosing the post, writing the replies and saving the automation.6:34
TagsExplains Tags in ManyChat as labels that classify customers, such as male and female, and how to create and use them to send each group the offers that suit its interests.6:51
Broadcast MessagesExplains Broadcasting for sending a free promotional message with offers to contacts, including writing the message, adding a link and image, and choosing the target audience by tags.8:10
Business Growth ToolsExplains Growth Tools in ManyChat for increasing the number of customers, such as widgets shown when a visitor enters the site or intends to leave, and linking post comments to the bot.16:39
Practical Application (Part One)A hands-on walkthrough building a gifts flow in ManyChat, where the customer taps a button to choose a gift, using messages, images, delays between steps and button naming.10:57
Practical Application (Part Two)Continues the hands-on lesson by linking the gifts flow to a keyword and to a welcome message when the page opens, testing the result on Messenger, and advising repeated practice by hand.10:45