Performance Management and KPIs
Learn About Development and Performance Measurement Tools
What you'll learn
- Understand the concept of performance management
- Tell performance management from performance appraisal
- Get to know performance indicators and how they relate to performance management
- Learn the types, categories and levels of performance indicators
- Understand the performance management life cycle
- Use performance management tools to improve work
- Hold a performance review meeting
- Apply best practices in performance management
- Face performance management challenges
About this course
This course explains performance management and key performance indicators (KPIs) in the workplace. It starts with an introduction to performance management and indicators, the goals and benefits of the course and the roadmap, then the concept of performance management and the difference between performance management and performance appraisal. After that it explains what performance indicators are and how they relate to performance management, their types, categories and levels, the performance management life cycle, and performance management tools for growing and improving work. Then it covers the performance review meeting, the best trends and best practices in performance management, its challenges and solutions, and the future of performance management, and ends with a general summary. The course suits leaders, managers, and people working in human resources, performance measurement and development, and anyone who wants to understand how to measure the success of work. You need no previous experience, as the explanation starts from basic concepts. By the end you will be able to tell performance management from performance appraisal, choose suitable performance indicators, run a performance review meeting and deal with performance management challenges.
Expected outcomes
- Master the use of key performance indicators (KPIs) in the workplace.
- Evaluate performance and identify improvement opportunities.
- Develop strategic plans to enhance organizational performance.
- Enhance your performance management skills using effective tools.
- Apply best practices in performance management across various sectors.
Learner reviews
Course content
1Performance Management and KPIs
14 lectures
- Introduction to Performance Management and IndicatorsIntroduces the course on performance management and KPIs, explains what an indicator means through everyday examples, and presents Peter Drucker's quote on the need to measure performance.3:50
- Objectives and Benefits of the CourseLays out the course goals, such as setting smart goals, clarifying expectations and aligning individual goals with company goals, and its benefits such as clarity, productivity and job satisfaction.2:38
- RoadmapGives the course roadmap and lecture order, from the introduction and performance management to KPIs, the management cycle, tools, review meetings, best practices, the future and the summary.4:58
- Performance ManagementDefines performance management as continuous feedback and communication between managers and employees to reach organizational goals, and explains its values and benefits such as clarity, efficiency, motivation and training.7:59
- Difference Between Performance Management and Performance EvaluationExplains what performance appraisal is and compares it with performance management in differences and similarities, such as strategic versus individual and present and future versus past, with common questions.17:25
- What are Performance Indicators and Their Relation to Performance ManagementExplains what KPIs are, why they matter and how they fit the organizational structure, the SMART objective criteria, how to manage KPIs, and the tools: performance dashboard and balanced scorecard.21:08
- Types, Categories, and Levels of Performance IndicatorsDetails KPIs by category, type and level, such as leading and lagging indicators, customer and process indicators, and the organization, department and individual levels.20:20
- Life Cycle of Performance ManagementExplains the performance management cycle and its stages: planning, monitoring, development, rating and rewarding, and why it matters in business.13:43
- Performance Management Tools for Growth and ImprovementExplains the purpose of performance management tools and the features of an effective tool, and presents tools such as multi-source feedback and the Pulse Survey.15:26
- Performance Review MeetingExplains the performance review meeting, what it is and who is invited, tips for effective meetings such as early preparation, asking the right questions and holding them often, and dos and don'ts.25:01
- Best Trends in Performance Management and Best PracticesPresents modern trends and best practices in performance management, such as mutual feedback, flexibility, regular one-on-one meetings, mobile apps and continuous feedback.23:30
- Performance Management Challenges and SolutionsCovers the challenges of performance management, such as missing goal setting, lack of trust, untrained managers, lack of leadership support, poor design and weak integration, with solutions.16:12
- Future of Performance ManagementCovers the future of performance management, from digital systems and AI for measuring skills to continuous rather than annual reviews, breaking big goals down, one-on-one feedback and agility.7:03
- General SummarySummarizes the course topics in order: the introduction, performance management and appraisal, KPIs and their categories, the management cycle, tools, review meetings, best trends and the future.9:37
Instructor
Mohamed Abdulrahim
