Emotional Intelligence
Understand Your Emotions for Better Relationships
What you'll learn
- Understand the concept of emotional intelligence
- Know yourself and recognize emotions
- Manage negative emotions
- Lift your mood and the mood of others
- Say no in a respectful way
- Build an emotional immune system
- Build positive relationships
- Read people and understand their feelings
- Build emotional intelligence habits
About this course
This course explains emotional intelligence, the ability to understand your own feelings and the feelings of others and to handle them so you can build stronger relationships and make better decisions. It starts with an introduction and a definition of emotional intelligence, then you get to know yourself and learn about emotions and their types. Next you learn how to manage negative emotions, lift your mood and the mood of others, say no respectfully, and build an emotional immune system. Then you move on to developing emotional intelligence, persuading and influencing people, the art of building positive relationships, and reading people to understand what they feel. In the last lesson you build daily habits that strengthen your emotional intelligence. The course suits anyone who wants to improve relationships at work, in the family and in everyday life, whether you are an employee, a team leader or a business owner, and it needs no previous experience. By the end you will be able to control your reactions, understand people better and communicate with confidence. The course gives practical examples and applications to help you use these skills in daily life and at work.
Expected outcomes
- Familiarity with the principles and fundamentals of emotional intelligence.
- Greater ability to manage your emotions and deal with others' feelings.
- Improved communication skills and development of positive relationships.
- Increased ability to control mood and handle stress.
- Development of daily habits that enhance emotional intelligence.
- Deeper understanding of what others feel and better interaction with them.
Learner reviews
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Course content
1Emotional Intelligence
13 lectures
- Course IntroductionIntroduces the emotional intelligence course: controlling your own emotions and understanding others', then previews the lectures, from self-awareness and managing negative emotions to saying no, emotional immunity, persuasion, reading people and building habits.7:02
- What is Emotional Intelligence?Defines emotional intelligence as recognizing and managing your own and others' emotions, explains why it matters for relationships and work, how it differs from IQ, and walks through Goleman's test, its five skills and how to read the results.12:18
- Know YourselfExplains self-awareness and knowing yourself through the sayings of Socrates, Plato and Aristotle, then the Johari window and its four areas, with the goal of enlarging the open area, ending with the 16 personalities test.7:00
- What are Emotions?Explains what emotions are and the difference between emotions, feelings and mood, the emotion wheel for naming feelings precisely, how emotions affect the body, thinking and decisions, with an exercise of logging emotions through a day.16:11
- The Art of Managing Negative EmotionsExplains how to manage negative emotions: the roles of the amygdala, prefrontal cortex and stress hormones, asking yourself why you feel this way, a breathing exercise, and seeing negative emotions as signals for growth, with a homework of recording situations.20:57
- Boosting Your Mood and Others'Explains how to lift your mood and others': food such as omega 3 and nuts, less caffeine and sugar, enough sleep, exercise, practicing gratitude, and social contact and hugs that raise oxytocin.16:49
- How to Say No?Explains the skill of saying no respectfully: why we say yes too often, fear of rejection, using clear and kind language with sample phrases, and a framework of ways to refuse such as declining, delaying and delegating, plus an exercise on recording how you feel.12:36
- The Emotional Immune SystemExplains the emotional immune system and how it protects mental health, warns of four viruses that weaken it such as self-blame, negative thinking and comparing yourself to others, and suggests building self-esteem, discipline and an achievements notebook.24:44
- Developing Emotional IntelligenceExplains strategies for developing emotional intelligence: turning to a trusted mentor for feedback without criticism, pausing and thinking under pressure, building empathy with open questions rather than yes/no and why questions, and listening without judging.19:55
- Make Others Do What You WantExplains how to persuade others without pressure or domination: empathy as in the Camp David negotiations, starting with the other person's benefit, accepting a partial yes, similarity, scarcity and win-win thinking, with an assignment to plan how to persuade someone.23:11
- The Art of Building Positive RelationshipsExplains the art of building positive relationships and why we need people, citing the Harvard study on relationships and happiness, keeping your word, showing gratitude, positive body language and improving attitudes, with an assignment to strengthen one relationship.17:27
- Read People Like They Are BooksExplains how to read people and understand their feelings: words alone can be misread, the role of tone of voice, body language and facial expressions, conveying emotion in messages with emojis and voice notes, and an exercise of observing someone and checking your reading.22:09
- Building Emotional Intelligence HabitsExplains how a habit forms in four stages: cue, craving, response and reward, how to weaken bad habits and replace them with an alternative that meets the same need, then building a small specific habit and never skipping two days in a row.14:49
Instructor
Abanoub Khalaf
