Customer Patterns Analysis
Types of Customer Personalities and Interaction Methods
What you'll learn
- Understand the different customer patterns
- Learn a model for successful communication with others
- Strengthen your speaking and writing skills
- Deal with the friendly personality
- Deal with talkative and shy personalities
- Deal with suspicious and complaining personalities
- Deal with nervous and blunt personalities
- Deal with the cheerful personality
- Build good relationships with customers
About this course
This course teaches customer pattern analysis: how to recognize different types of customer personalities and deal with each type in the right way. You start with an introduction to customer patterns, then learn a model for successful communication with others, strategies to strengthen your speaking and writing skills, and the steps for handling different patterns, beginning with the friendly personality. After that you study practical examples of different kinds of people: the talkative one, the shy one, the suspicious one, the complainer, the nervous one, the very blunt one and the cheerful one, and how to act with each. The course also includes a downloadable workbook. It suits sales staff, customer service teams, business owners and anyone who deals with people every day. You need no previous experience, as the explanation is simple and full of real examples from daily work situations. Afterward you will be able to read the personality of the person in front of you, choose the right way to talk to them, build a good relationship and handle difficult situations calmly.
Expected outcomes
- Identify different customer personality types
- Enhance effective communication skills
- Apply practical steps for personality analysis
- Handle difficult personalities effectively
- Improve communication and build strong relationships
Learner reviews
Course content
1Know Your Customer
12 lectures
- Introduction to Customer Types12:00
- Introduction to Customer Types14:40
- Model of Successful Communication with Others18:47
- Strategies to Enhance Communication Skills (Speaking and Writing)14:07
- Steps to Deal with Different Types (Friendly Personality)12:35
- Examples of Different Human Types (Talkative Personality)12:48
- Examples of Different Human Types (Shy Personality)12:00
- Examples of Different Human Types (Skeptical Personality)11:57
- Examples of Different Human Types (Complaining Personality)13:09
- Examples of Different Human Types (Nervous Personality)11:36
- Examples of Different Human Types (Very Direct Personality)13:07
- Examples of Different Human Types (Cheerful Personality)13:18
2Add-ons
1 attachments
- Download the Workbook
Instructor
Dr. Aya Al-Arabi
