easyT
  • Subscribe
Sign In
easyT
  • Diplomas
  • Courses
  • E-books
  • Instructors
  • Subscribe
Sign In

Browse

  • All courses
  • Diplomas
  • Subscribe
  • Instructors

Account

  • My courses
  • Purchases
  • Wishlist
  • Settings

Join us

  • Become an instructor
  • Affiliate program
  • About us

Get the app

Apps in development
All rights reserved © 2003-2026 · easyT.onlineTerms & conditionsPrivacy policyRefund policyContact usVerify a certificate
Course page

Mastering Customer Service and Public Relations for Success

Your progress
0%

Your progress reflects only what you've actually watched

Learn About Course Contents

Next lessonPrevious lesson

Notes

Write notes as you watch, pinned to the exact moment in the video, and revisit them anytime.

Available with a subscription

Bookmarks

Mark the important moments in the video with one tap and jump straight back to them.

Available with a subscription

Zico — your learning guide

Summarizes the lesson, re-explains any point, answers your questions, and quizzes you after each lesson.

Available with a subscription

Community

Discuss with your coursemates, ask questions, and share what you know inside every lesson.

Available with a subscription
Your course progress0%
0 of 20 lessons
  • Learn About Course Contents5:49
  • What is Customer Service? (Its Importance and Objectives within Organizations)10:37
  • Fundamentals of Customer Service20:59
  • Customer Psychology and Understanding Needs16:15
  • Importance of Effective Communication in Customer Service10:13
  • Effective Listening Skills12:14
  • Art of Dialogue and Negotiation19:09
  • Handling Complaints and Objections11:34
  • Problem Solving and Providing Creative Solutions14:35
  • Dealing with Difficult Customers12:44
  • Building Trust with Customers10:07
  • How to Earn Customer Loyalty14:01
  • Word-of-Mouth Marketing and Its Impact on Business9:11
  • Using Technology in Customer Service6:30
  • Data Analysis and Decision Making7:42
  • Future Trends and Artificial Intelligence in Customer Service9:22
  • Comprehensive Case Study9:55
  • Leadership Skills in Customer Service and Employee Motivation6:36
  • Continuous Self-Development in Customer Service7:24