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Public Relations and Customer Service

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Learn About Course Contents

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Zico — your learning guide

Summarizes the lesson, re-explains any point, answers your questions, and quizzes you after each lesson.

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  • Gives you a short quiz after each lesson
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Your course progress0%
0 of 20 lessons
  • Learn About Course Contents5:49
  • What is Customer Service? (Its Importance and Objectives within Organizations)10:37
  • Fundamentals of Customer Service20:59
  • Customer Psychology and Understanding Needs16:15
  • Importance of Effective Communication in Customer Service10:13
  • Effective Listening Skills12:14
  • Art of Dialogue and Negotiation19:09
  • Handling Complaints and Objections11:34
  • Problem Solving and Providing Creative Solutions14:35
  • Dealing with Difficult Customers12:44
  • Building Trust with Customers10:07
  • How to Earn Customer Loyalty14:01
  • Word-of-Mouth Marketing and Its Impact on Business9:11
  • Using Technology in Customer Service6:30
  • Data Analysis and Decision Making7:42
  • Future Trends and Artificial Intelligence in Customer Service9:22
  • Comprehensive Case Study9:55
  • Leadership Skills in Customer Service and Employee Motivation6:36
  • Continuous Self-Development in Customer Service7:24