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Mastering Customer Service and Public Relations for Success

العلاقات العامة وخدمة العملاء

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Learn About Course Contents5:49
What is Customer Service? (Its Importance and Objectives within Organizations)10:37
Fundamentals of Customer Service20:59
Customer Psychology and Understanding Needs16:15
Importance of Effective Communication in Customer Service10:13
Effective Listening Skills12:14
Art of Dialogue and Negotiation19:09
Handling Complaints and Objections11:34
Problem Solving and Providing Creative Solutions14:35
Dealing with Difficult Customers12:44
Building Trust with Customers10:07
How to Earn Customer Loyalty14:01
Word-of-Mouth Marketing and Its Impact on Business9:11
Using Technology in Customer Service6:30
Data Analysis and Decision Making7:42
Future Trends and Artificial Intelligence in Customer Service9:22
Comprehensive Case Study9:55
Leadership Skills in Customer Service and Employee Motivation6:36
Continuous Self-Development in Customer Service7:24