Complaint Management and Customer Satisfaction
Comprehensive Framework for Managing Customer Complaints
What you'll learn
- Learn to apply ISO 10002 practically
- Build an effective complaint management system
- Analyze and improve institutional processes
- Enhance leadership skills in complaint management
- Understand the importance of customer satisfaction
- Manage customer complaints effectively and efficiently
About this course
This comprehensive course aims to empower you to understand and apply the requirements of ISO 10002 for customer complaint management and satisfaction. You will learn the importance of complaint management as a key part of improving customer experience and loyalty. The course covers both theoretical and practical aspects, starting from basic terminology and concepts related to the standard, through designing and developing an effective complaint handling system, to planning and continuous improvement procedures. You will also learn how to analyze customer complaints using advanced tools, with case studies to apply the standard in various work environments. By the end of the course, you will be qualified to apply this knowledge to develop your organization's processes, ensuring customer satisfaction and enhancing overall performance.
Expected outcomes
- Practical application of ISO 10002.
- Improving customer experience and increasing loyalty.
- Analyzing complaints professionally and providing innovative solutions.
- Enhancing internal processes based on customer satisfaction.
Instructor
Eng. Hussam Mustafa
