Total Quality Management
Transform Your Organization into a High-Performance Entity
What you'll learn
- Understand total quality management
- Learn competitive analysis
- Master statistical tools
- Apply statistical control charts
- Improve performance and profitability
- Increase customer satisfaction and profits
About this course
In today's fast-paced and competitive business world, quality has become a critical element for success. Companies striving to survive and evolve must deliver products and services that exceed customer expectations. This is where Total Quality Management comes in, providing you with the tools and knowledge necessary to achieve this goal. In this comprehensive course, you will dive into the world of quality to discover how to apply its principles in your organization. You will learn how to build a strong quality culture, identify and improve vital processes, and develop an effective system for measuring and controlling quality. You will also explore the latest tools and techniques used in quality management. Together, let's discover how Total Quality Management can transform your organization into a high-performance entity that achieves customer satisfaction and increases profitability.
Expected outcomes
- Analyze and improve processes using advanced tools.
- Enhance your understanding of quality costs and customer voice.
- Ability to manage risks and analyze data effectively.
- Practical application of total quality concepts in the workplace.
Course content
1Total Quality Management
30 lectures
- Introduction to Total Quality Management (Part One)27:39
- Introduction to Total Quality Management (Part Two)16:18
- Introduction to Total Quality Management (Part Three)17:36
- Introduction to Total Quality Management (Part Four)23:38
- Competitive Analysis30:07
- In-Depth Look at Quality Management Concept20:01
- Cost of Quality22:48
- Introduction to Voice of the Customer VOC25:46
- Voice of the Customer VOC Analysis30:51
- Kano and Quality House Analysis19:24
- Problem Solving24:39
- Practical Application on PDCA19:02
- Introduction to Quality Tools and Flowcharts32:52
- Cause and Effect Diagram and Pareto20:59
- Frequency Distribution and Scatter Plot26:59
- Minitab 17 Program15:42
- Statistical Quality Foundations25:07
- Statistical Application on Minitab 1710:13
- Control Maps (Part One)17:27
- Control Maps (Part Two)13:42
- Practical Application of Control Maps35:17
- Measuring Process Capability (Part One)28:34
- Measuring Process Capability (Part Two)38:35
- Practical Application of Measuring Process Capability11:52
- Analysis of MSA Measurement System Capability (Part One)42:14
- Analysis of MSA Measurement System Capability (Part Two)22:51
- Practical Application of Analysis of MSA Measurement System Capability13:09
- Quality Management and Risk Management (Part One)28:05
- Quality Management and Risk Management (Part Two)20:13
- Practical Application of Quality Management and Risk Management17:54
2Attachments
1 attachments
- Download the Work Book
Instructor
Hamada Ahmed
This course is part of the diploma
