Modern Secretarial and Office Management
Learn Modern Secretarial and Office Management Skills
What you'll learn
- Understand the difference between traditional and modern office management
- Learn how the secretary's role evolved in the digital age
- Understand the core elements of office management
- Define the role and responsibilities of the modern secretary
- Prepare meeting minutes and agendas
- Develop the core skills of a secretary
- Manage time and stay organized
- Manage business correspondence and documents
- Use technology in office management
About this course
This course teaches modern secretarial skills and office management, and how to work efficiently in today's workplace. You start with the course themes and the difference between traditional and modern office management, then the evolution of the secretary's role in the digital age, the core elements of office management, and the role and responsibilities of the modern secretary. Next you learn how to write meeting minutes and agendas, the essential skills of the modern secretary, time management and organization, then business correspondence and document management, and finally technology and innovation in office management, with a downloadable workbook. It suits anyone who wants to work as a secretary or administrative assistant, and anyone who works in an office and wants to improve their performance. No previous experience is needed. The explanation combines theory with practice and starts from the basics so you can follow easily. By the end, you will be able to organize office tasks, prepare agendas and meeting minutes, manage correspondence and documents, and use technology to make daily work easier.
Expected outcomes
- Master office management using the latest techniques.
- Increase productivity through modern technology.
- Enhance skills in meeting management and business correspondence.
- Achieve greater organization and reduce chaos at work.
Learner reviews
Course content
1Modern Secretarial Work and Office Management
10 lectures
- The Topics and Introduction to the CourseIntroduction to the modern secretarial and office management course, outlining its main axes and defining office management as organizing resources, equipment, space, processes and communication, and its importance for efficiency, administrative support and employee experience.11:31
- The Difference Between Traditional and Modern Office ManagementCompares traditional and modern office management in tools and technology, tasks and responsibilities, the secretary's relationship with the manager (hierarchical versus collaborative) and training, as work moves from paper and routine tasks to technology and broader roles.10:47
- The Evolution of the Role of Secretaries in the Digital AgeExplains how the secretary's role evolved in the digital age from routine tasks to strategic roles, with cloud storage, artificial intelligence and automation, new skills, and specializations such as medical and legal secretarial work.13:04
- The Essential Elements of Office ManagementExplains the core elements of office management: general functions of planning, organizing, directing and controlling, managing resources, budget and relationships, and strategic planning with vision, goals and SWOT analysis, tracked with KPIs and Microsoft Project.15:07
- The Role and Responsibilities of the Modern SecretaryExplains the modern secretary's role and responsibilities, from core tasks like scheduling, documents and coordination to digital tasks, and the role in meetings: before (agenda, room, invitations), during (taking minutes) and after (distributing minutes, following up decisions).11:18
- Meeting Minutes and AgendasExplains how to structure meeting minutes by topic, with speaker, discussion and decisions, then handling business phone calls of internal, external and emergency types, including etiquette for receiving, answering and preparing for a call.13:38
- Essential Skills for the Modern SecretaryExplains the essential skills of the modern secretary, focusing on effective communication: message clarity, active listening through paraphrasing and clarifying questions, positive interaction, and body language including eye contact, facial expression and gestures.12:30
- Time Management and OrganizationExplains time management and prioritization techniques such as the Eisenhower matrix, organizing email with folders, rules and filters, and then responsibility and professional ethics in the workplace.12:09
- Business Correspondence and Document ManagementCovers the principles of writing business letters and reports, the structure of a report, using Word and Excel to prepare them, and electronic filing systems and their benefits for search, security and sharing.11:52
- Technology and Innovation in Office ManagementShows how technology and innovation modernize office management and boost productivity, with collaboration tools like Google Workspace and Microsoft Teams, plus internal and external communication strategies and customer satisfaction surveys.10:14
2The Attachments
1 attachments
- Download the Workbook
Instructor
Dr. Aya Al-Arabi
