Effective Communication Skills
Learn Effective Communication Skills for Successful Relationships
What you'll learn
- Understand the difference between communication styles
- Get to know verbal, nonverbal and written communication
- Improve understanding and comprehension
- Manage difficult conversations
- Read body language and improve your tone of voice
- Get to know the MBTI and DISC personality types
- Adapt your communication style to the personality type
- Write clear and effective messages
- Build professional relationships in the workplace
- Manage conflicts and difficult situations
About this course
This course teaches effective communication skills for personal life and work. You start with the difference between communication skills in the sense of conveying information and communication as a two-way exchange, then the types of verbal, nonverbal, written and digital communication, and techniques to improve understanding and comprehension. Next you learn to manage difficult conversations and handle differences wisely, the decisive role of body language, and strategies to improve your tone of voice and emotional communication. Then you get to know personality types through the MBTI model and the DISC model, analyze people's behavior and understand their motivations, and practice adapting your communication style to each personality type. You finish with written communication skills, communication in the workplace and building professional relationships, and managing conflicts and difficult situations, with a downloadable workbook. The course suits employees, business owners, learners and anyone who wants to improve their relationships. You need no previous experience. Afterwards you will be able to get your message across clearly, read body language, handle disagreements calmly and build better relationships with colleagues, friends and family.
Expected outcomes
- Improve your effective communication skills in various situations.
- Understand personality types and interact with them effectively.
- Master non-verbal communication techniques to enhance message delivery.
- Write clear and impactful messages for written communication.
- Manage conflicts and difficult situations professionally.
Learner reviews
Course content
1Effective Communication Skills
13 lectures
- Introduction to the CourseIntroduces the instructor and the importance of effective communication at work and in life, what trainees will learn about body language, tone, negotiation and writing, and the seven course axes.2:45
- Communication SkillsExplains the concept of communication, its importance and goals in personal and professional life, its verbal, non-verbal, written and digital types, and the barriers to and conditions for success.17:44
- Types of Communication (Verbal - Non-Verbal - Written - Digital)Explains verbal, non-verbal, written and digital communication with examples, then the linguistic, cultural, physical and digital barriers to communication and how to overcome them.28:39
- Techniques for Improving Understanding and ComprehensionExplains techniques for better understanding through active listening: focusing, not interrupting, giving feedback, paraphrasing and showing empathy toward the speaker.22:32
- Managing Difficult Conversations and Dealing with Differences WiselyExplains handling difficult conversations wisely: preparing well, opening positively, using neutral language and I-statements, listening actively, controlling emotions and ending constructively.15:29
- The Crucial Role of Body Language in Effective CommunicationExplains the role of body language in communication through Albert Mehrabian's model of how words, tone of voice and body language contribute to impact, and how to align them.15:58
- Strategies for Improving Tone of Voice and Emotional CommunicationExplains strategies for improving tone of voice and emotional communication, what facial expressions and eye contact signal, and how positive body language builds trust and prevents misunderstanding.31:57
- Recognizing Personality Types According to the MBTI and DISC ModelsExplains identifying personality types with the MBTI model, its basic dimensions and groups such as analysts and diplomats, with an introduction to DISC and how to interact with each type.30:07
- Analyzing Individual Behavior and Understanding Their Motivations in CommunicationContinues the MBTI model with the sentinel and explorer groups and their types, then summarizes the DISC model's four styles: dominant, influential, steady and analytical.20:33
- Practical Exercises on How to Adapt Communication Style According to Personality TypeShows how to apply the DISC model with questions and result analysis, and how to adapt communication style to each type: dominant, influential, steady and analytical, plus the effect of personal motives.20:51
- Written Communication Skills and Effective WritingExplains the basics of professional writing in emails, reports and presentations, techniques for writing clear and persuasive messages, and common mistakes and how to avoid them.20:17
- Communication in the Workplace and Building Professional RelationshipsExplains effective communication with colleagues, managers and clients, presentation and confident speaking skills, running meetings in their three stages, and adjusting tone and volume of voice.14:37
- Managing Conflicts and Dealing with Difficult SituationsExplains conflict management and handling misunderstandings and objections, the stages of a conflict and strategies to resolve it, and negotiation skills: setting goals, positive language and controlling emotions.17:49
2Accessories
1 attachments
- Download the Workbook
Instructor
Dr. Aya Al-Arabi
This course is part of the diploma
