Business Process Reengineering
Achieving Comprehensive Performance Transformation
What you'll learn
- Understand the concept and principles of business process reengineering
- Learn the reasons for needing reengineering
- Analyze the current state of processes
- Identify gaps in current processes
- Design improved processes
- Use predictive models to improve processes
- Manage change and carry out reengineering
- Measure the performance of new processes and manage their risks
About this course
This course covers business process reengineering, also known in Arabic as hendara, which means redesigning processes inside an organization to improve performance and efficiency. You start with the concept of reengineering, the reasons for needing it and its principles, then move to analyzing the current situation and identifying gaps and crises in existing processes, followed by designing improved processes and using predictive models to improve them. Next you learn change management, carrying out reengineering and improving internal communication, then measuring the performance of the new processes, sustainability and risk management. In the last part you learn about future challenges and modern trends, and you get the workbook for practice. It suits managers, team leaders, people working in organizational development and anyone who wants to understand process improvement. No previous experience in reengineering is needed. By the end, you will be able to analyze your organization's processes, design better ones, lead change and measure the results. The lessons explain each stage in a clear order that is easy to follow and apply in your own workplace.
Expected outcomes
- Develop your skills in process engineering improvement.
- Implement advanced engineering processes for efficiency.
- Measure performance and develop sustainable improvement strategies.
- Address future challenges in the field of operations.
Learner reviews
Course content
1Reengineering Processes
15 lectures
- Concept of Business Process ReengineeringDefines business process reengineering as a management approach that redesigns core processes from scratch to achieve radical gains in quality, efficiency, speed and cost, its origins alongside technology, and its role in organizational transformation.14:31
- Motivations for the Need for ReengineeringExplains the drivers behind the need for reengineering: organizational challenges such as changing customer expectations, cost-cutting pressure, international expansion, new technologies and competition, and complex processes with weak coordination between departments.14:59
- Principles of Business Process ReengineeringExplains the core principles of Business Process Re-Engineering, such as eliminating non-value-adding activities and simplifying the organizational structure, and compares it with continuous improvement and when each one fits.20:49
- Current Situation AnalysisExplains current-state process analysis as a key step in re-engineering, its steps, process mapping, and tools such as process flow charts and value stream maps.17:41
- Identifying Gaps and Crises in Current ProcessesExplains how to identify gaps and problems in current processes using surveys, interviews, and performance indicators, classifying gaps in performance, time, quality, and cost, and judging how serious the problem is.14:13
- Designing Enhanced ProcessesExplains designing improved processes by rethinking from scratch, cutting and merging unnecessary steps, making the design flexible and adaptable, and simulating it before real implementation.15:03
- Using Predictive Models to Improve ProcessesExplains using predictive models in process re-engineering to anticipate problems and allocate resources efficiently, along with applying automation, robots, AI, and quality methods like Lean and Six Sigma.12:26
- Change Management in ReengineeringExplains change management in re-engineering, how to reduce employee resistance through a gradual plan, and the role of leadership in support, guidance, and motivation.12:40
- Implementing Reengineering ProcessesExplains the practical steps for implementing re-engineering, including identifying the processes with the greatest impact on performance, rolling out gradually department by department, and adopting continuous improvement afterward.17:59
- How to Improve Internal Communications for Successful ReengineeringExplains how to improve internal communication to make re-engineering succeed by linking goals to employee interests, opening two-way channels, using digital platforms like Microsoft Teams, and offering psychological support.11:40
- Measuring the Performance of New ProcessesExplains measuring process performance after re-engineering using goal-linked indicators, assessing qualitative improvements and employee and customer satisfaction, and analyzing cost, return on investment, cycle time, and error rates.13:36
- Sustainability in Reengineering ProcessesExplains how to keep improved processes sustainable through ongoing evaluation and review, relying on systems like ERP and CRM, managing change, collecting customer feedback, and building employee skills through training.10:49
- Managing Risks Associated with Reengineering Processes20:49
- Future Challenges and TrendsReviews the internal and external future challenges facing re-engineering, such as rapid technology and market change, talent shortages, integrating old and new systems, organizational culture, high costs, and global crises.11:42
- Leveraging Future Trends to Develop Reengineering ProcessesExplains how to use future trends such as big data, continuous innovation, automation, and smart robots to develop re-engineering, with a case study of General Motors.12:55
2Attachments
1 attachments
- Download the Workbook
Instructor
Dr. Aya Al-Arabi
This course is part of the following diplomas
