Public Relations and Customer Service

About this course

This comprehensive course aims to empower you to understand and apply customer service and public relations concepts and how to develop them. You will learn the foundations of building strong relationships with clients and how to handle complaints and objections professionally. The course covers both theoretical and practical aspects, with examples and practical applications that help you enhance your personal and professional skills. By the end of the course, you will be able to provide exceptional customer service and build successful public relations that enhance customer loyalty.

Expected outcomes

• Enhance your skills in delivering exceptional customer service.
• Build strong relationships with clients that foster trust and loyalty.
• Acquire professional skills in handling difficult situations.
• Implement innovative strategies to improve customer experience.

Instructor

Dr. Dina Al-Jayar

Over 17 years of experience in training and teaching, certified as an institutional training consultant and international trainer. Holds a Master's in Mental Health and a PhD in Counseling Psychology.

5,470 students12 courses