easyT
  • Subscribe
Sign In
easyT
  • Diplomas
  • Courses
  • E-books
  • Instructors
  • Subscribe
Sign In

Browse

  • All courses
  • Diplomas
  • Subscribe
  • Instructors

Account

  • My courses
  • Purchases
  • Wishlist
  • Settings

Join us

  • Become an instructor
  • Affiliate program
  • About us

Get the app

Apps in development
All rights reserved © 2003-2026 · easyT.onlineTerms & conditionsPrivacy policyRefund policyContact usVerify a certificate
Course page

Comprehensive Framework for Managing Customer Complaints

إدارة الشكاوى ورضاء العملاء

This lesson is for subscribers only

Buy the course on its own, or subscribe for full access to every course on the platform.

Lessons marked withare free to preview.

Your course progress0%
0 of 19 lessons
  • Course Introduction5:05
  • Components of ISO 10002 Standard7:24
  • Importance of Complaint Management7:52
  • Scope and References4:55
  • Terminology and Definitions6:05
  • Principles and Guidelines5:32
  • Complaint Handling Framework – Organizational Context7:21
  • Complaint Handling Framework – Leadership and Commitment7:07
  • Complaint Handling Framework – Responsibilities and Authorities7:41
  • Planning, Design, and Development11:42
  • Complaint Processing10:29
  • Memory and Improvement13:25
  • Customer Complaint Analysis Tools (Part One)21:47
  • Customer Complaint Analysis Tools (Part Two)16:59
  • Case Studies (Part One)25:37
  • Case Studies (Part Two)8:58
  • Course Conclusion12:17
Sign in
See plans