Sales Skills
How to Become a Successful Salesperson/Manager/Consultant
What you'll learn
- Understand sales basics and the false beliefs about selling
- Learn modern sales strategies
- Overcome the barriers that block successful selling
- Develop personal skills and social intelligence
- Build a team and a network of relationships
- Recognize customer types and deal with each one
- Follow the guiding steps for handling a customer
- Spot opportunities and turn an angry customer into a loyal one
About this course
This course teaches professional sales and persuasion skills for anyone who wants to become a successful salesperson, manager or sales consultant. It starts with an introduction to sales skills, then covers right and wrong beliefs about the art of selling, modern sales strategies and the barriers that stop sales from succeeding. Next, you develop the personal skills of a salesperson, social intelligence, and how to build a team and a network of relationships. You then learn the different types of customers and how to deal with each one, the six guiding steps for handling a customer, spotting opportunities and turning an angry customer into a loyal one, and you finish with intelligence assessment tests. Every idea is tied to real customer situations so you can apply what you learn easily. The course suits sales staff, managers, business owners and anyone who wants to improve their ability to persuade, and no previous experience is needed. By the end, you will be able to understand your customer, handle objections and turn opportunities into deals in a convincing way.
Expected outcomes
- Ability to apply modern sales strategies across various fields.
- Achieve successful sales and build long-term relationships with clients.
- Understand how to handle angry customers and turn them into loyal clients.
- Develop communication and persuasion skills necessary for salespeople.
- Analyze business opportunities and make the right decisions for success.
Learner reviews
- ★★★★★محمد ا.·منذ 1 شهرشاهد 73٪
الدورة غيرت نظرتي للبيع والإقناع
- ★★★★★محمد س.·منذ 2 شهرشاهد 100٪
هذه المحاضرة بها العديد من المعلومات الثمينة جدا والتي تساعد رواد الاعمال في الانطلاق بمستوى متقدم من الادارة وخصوصا في البيع وقناع العميل بالشراء
- ★★★★★ehab·منذ 2 شهرشاهد 50٪
- ★★★★★Mohamed R.·منذ 3 شهرشاهد 50٪
كورس رائع بصراحه وفتح لي اعيني على امور لم اكن اضعها بالحسبان
- ★★★★★Ahmed k.·منذ 5 شهرشاهد 100٪
دورة ممتازة
Course content
1Professional Selling Skills
10 lectures
- Introduction to Sales SkillsIntroduces how sales has changed, with examples of companies linking online and in-store experiences to wow the customer, and the role of the sales consultant even in online selling.4:29
- Correct and Incorrect Beliefs about Sales TechniquesPresents common statements about selling and separates the facts worth adopting from the myths to drop, such as customers not needing help, and the seller's role as an adviser rather than just a seller.19:07
- Modern Sales StrategiesExplains moving from old selling strategies to modern ones, such as consulting instead of pushing a product, understanding the customer's need, and focusing on durability and risk.16:25
- Barriers to Successful SalesExplains the first barrier to successful selling, knowledge, and its five types: general, company, product, competitor and technical, and their role in giving trustworthy advice.10:36
- Developing Personal Skills for SalespeopleExplains communication skills with the customer, including verbal language, body language, a genuine smile, appropriate distance and tone of voice, and keeping a formal, professional manner.16:21
- Social Intelligence for SalespeopleExplains the role of Attitude in selling, separating the seller's identity from their product so criticism isn't taken personally, plus appearance and neutral clothing.20:25
- Teamwork and Building RelationshipsExplains the second barrier, colleagues, and how to avoid it by building a strong network of relationships, understanding other departments' work, and facing internal problems.11:24
- Understanding Customer Types and Interacting with ThemExplains the third barrier, the customer, and how to understand the four customer types, including expressive, analytical and amiable, reading their signals to tailor the message.14:39
- The Six Guiding Steps for Dealing with ClientsExplains the six guiding steps with a customer, from greeting and identifying needs through observation and probing questions, to presenting the right product, handling objections and closing without pressure.15:37
- Seizing Opportunities and Turning an Angry Customer into a Loyal OneExplains handling an angry customer and turning them into a loyal one: showing empathy, asking questions to understand the problem, recording objections, then offering a solution or response and following up.9:45
2Add-ons
1 attachments
- Intelligence Assessment Tests
Instructor
Ibada Ahmed
This course is part of the diploma
