Customer Patterns Analysis

About this course

In the Customer Patterns Analysis course, you will learn how to identify different customer personalities and effectively interact with them. You will enhance your verbal and non-verbal communication skills, helping you build strong relationships with customers. By applying practical steps to personality analysis, you will be able to handle difficult and hesitant personalities more efficiently. This course is designed to equip you with the strategies needed to improve your ability to succeed in communication and achieve positive outcomes in the workplace.

Expected outcomes

• Identify different customer personality types
• Enhance effective communication skills
• Apply practical steps for personality analysis
• Handle difficult personalities effectively
• Improve communication and build strong relationships

Course content

Instructor

Dr. Aya Al-Arabi

PhD from Helwan University in Commerce and Business Administration, management consultant and certified trainer for several companies in life coaching and business coaching.

6,749 students15 courses